---
title: "Known Issues MacOS"
description: "Here is how to solve your signature-related issues with MacOS"
url: https://support.signitic.com/en/articles/8224174-known-issues-macos
collection: "Apple Mail"
updated: 2026-10-23
language: en
alternates: [fr, it, de, pt]
---

# Known Issues MacOS

Here is how to solve your signature-related issues with MacOS

> **Info:** Here you will find a comprehensive list of known issues on Mac if your signature does not **update**.

## **❶** Enable Accessibility

![](https://staticfiles.gleap.io/p669e4628f35b0c8e9eff6ebe/PdRviPhQhXxNBdaZegcb44FjGGElL02jwdUTHE0BE6N39C2PTF6EgoxG5Ly8veu96e0aV2BwNju.png)

If the signature is not updated and/or the loading spins endlessly, open **"System Preferences"** on your Mac, click on the **"Security & Privacy"** icon and ensure that in **"Automation"** the boxes related to Signitic are checked.

## **❷** Grant Disk Access

![](https://staticfiles.gleap.io/p669e4628f35b0c8e9eff6ebe/N2ZaDT9zFxKkHVFnZlg67YpIXH6ZYQJJYgZiNcVGyVYAKPpXyqJ1EdxkufTJ3Crhw31Zif1RhRS.png)

On _macOS_, by going to the **"Full Disk Access"** tab and adding the following 3 applications: **_Finder_**_,_ **_Terminal_** and **_Signitic_**.

## **❸** Whitelist Signitic

If you still cannot retrieve your signature, we invite you to add **"app.signitic.com"** to the whitelist of authorized websites on your Antivirus/firewall.

For this, refer to your software documentation.