---
title: "Known Outlook Agent Issue: Dotted Borders"
description: "Here's how to resolve your signature issues related to borders that appear via the Outlook agent."
url: https://support.signitic.com/en/articles/8224177-known-outlook-agent-issue-dotted-borders
collection: "Install and use the Agent"
updated: 2026-10-08
language: en
alternates: [fr, it, de, pt]
---

# Known Outlook Agent Issue: Dotted Borders

Here's how to resolve your signature issues related to borders that appear via the Outlook agent.

**You are using the Outlook agent** : After creating your signature template and deploying it, when you start a new email, your signature seems to have **dotted borders** applied to the template, even if you have not set any border in the signature design.

**Be aware that once your email is sent to your recipient, no border/grid appears on your signature.**

If you want to disable the dotted lines, here are the steps to follow:

## **❶**Open your Outlook mail

## **❷**New message

Generate a new email and make sure your signature template is applied.

## **❸**Format the text

Click inside the body of the email, select the **Format Text** tab (in the top ribbon bar).

![](https://staticfiles.gleap.io/p669e4628f35b0c8e9eff6ebe/WN49GTxJFTvDxGt1QQYbRbs8uQeemygiq7orsYoTN625Azh7DSs3Ah3LR2NENlFQ7ARzXhwZGAg.png)

## **❹**Borders Menu

![](https://staticfiles.gleap.io/p669e4628f35b0c8e9eff6ebe/DzBvXTub09Sht7kEUmepP2IkTpmDgytuSmM2uVDITCAVfwSiGQz18BxQ0bQQHmy5vY24GNg4xIt.png)

Click on the **Borders**

# **❺**Show the grid

![](https://staticfiles.gleap.io/helpcenter/669e4628f35b0c8e9eff6ebe/20240731162220_6381.png)

Click on **Show grid** to deselect this option.