---
title: "Check the connection to the agent or add-in"
description: "How to know if a user is properly connected to Signitic via Microsoft Outlook?"
url: https://support.signitic.com/en/articles/8224243-check-the-connection-to-the-agent-or-add-in
collection: "Access and user lifecycle"
updated: 2026-10-29
language: en
alternates: [fr, it, de, pt]
---

# Check the connection to the agent or add-in

How to know if a user is properly connected to Signitic via Microsoft Outlook?

With Signitic, you can check if your employees are connected to the **platform** on **Outlook**.

## Go to the Users menu

![](https://staticfiles.gleap.io/p669e4628f35b0c8e9eff6ebe/iwBPw1UE52u4lsQu3Cd4x7iuZ7SITxEhZjT0JCQRZVSv3SeWK7tSC7CWgwfRJ6mOAq027K5jR8u.png)

Access the [**Users**](https://app.signitic.com/users) menu.

You can hover over each user by clicking on **Active** : You will then see if the user is connected to the Add-in or the agent.

If there is no information about the Signitic agent or the Signitic Add-in here, it means that the user's signature cannot be updated.

👉🏻 You also have the option to **filter users connected to the agent or the Add-in** using the **Connector filter** at the top of the page.