If you use Outlook and our Signitic Add-in, it is possible that you may encounter unexpected add-in disappearances.

These disappearances are due to a malfunction of the Outlook add-ins or an error when opening Outlook.

You can verify the truth of these statements by testing your signature from the Web version of Outlook.

Here are some solutions for you.

1️⃣ Close duplicate Outlook instances

It is possible that some Outlook instances open in duplicate. The causes are often related to a slowdown of the application and/or multiple openings (several clicks).

To fix this problem, here is the procedure to follow:

• Open the Run application on the computer

  

• Write "tskill outlook" or "tskill olk" if the user is on the New Outlook

• This should close the Outlook application and resolve the problem.

2️⃣ Clear the caches of your Outlook application

In some cases, it will be necessary to clear the caches of your application, and this is not a simple task. But we will explain everything to you.

On Windows, proceed as follows:

1. Close Outlook.

2. Open the "Run" dialog box by pressing the Windows key + R.

3. Type "%LOCALAPPDATA%\Microsoft\Office\16.0\Wef" (replace "16.0" with the version of Outlook you have installed) and press Enter.

4. Select all files and folders in the 'Wef' folder and delete them.

5. Open Outlook.

The application should be cleared of caches related to add-ins.

If this does not work, feel free to contact us via the chat available in the application.