Help center

Go to Signitic

Error 404 when clicking on my template

What are the reasons for a 404 error when clicking on my template

On your template, you have the option to add links to your social networks, your website, and any other link you wish.

Under certain conditions, clicking on one of your links may lead to a 404 Error:

success icon
No worries, it's probably normal!

1️⃣ The choice of your test User

Very often, this problem simply comes from the choice of your user during your trial.

From the "For" choice, you can select the different users on whom you want to perform the test.

When testing links and others, it is necessary to test using a real user and not a fictitious user.

Example in this case, the fictitious user Barbara SPILLBERG will redirect your links to a 404 error.

In this sense, during your tests, favor real users to avoid link errors.

2️⃣ Your links are not in Https

When adding a link in your Organization tab, it is necessary to add your links in the form of https:// to keep secure links.

It is therefore necessary to add links starting with https to avoid this 404 error.

3️⃣Inactive user

Disabled users do not consume licenses, logically the links do not work.

For your tests, it is necessary to use active users for the links to work properly on your model.

If needed, you can contact support using the chat bubble at the bottom right.

Did this answer your question?
😞
😐
😁