---
title: "Collecting Logs from the New Outlook App"
description: "Here you can collect the logs from your Outlook to retrieve data regarding the add-in for our technical team"
url: https://support.signitic.com/en/articles/9560993-collecting-logs-from-the-new-outlook-app
collection: "Troubleshoot Outlook issues"
updated: 2026-10-01
language: en
alternates: [fr, it, de, pt]
---

# Collecting Logs from the New Outlook App

Here you can collect the logs from your Outlook to retrieve data regarding the add-in for our technical team

If you are on this article, it means you need to send us your Outlook logs for analysis of the Signitic add-in.

Here is the procedure to follow on this subject:

-   It is necessary that your Outlook application is closed.
    
-   Run the Windows + R command or open the Run application on your computer.
    
-   In this window, type the command "**olk.exe --devtools**" making sure to put a space after the word "exe".
    
    ![](https://staticfiles.gleap.io/ghelparticle/OPwZIrRT7prcTM7fwQYPoUJ28Xd8svneaEbJFlECR5KkJkO0TehjOLF3KYIFPnX5HLTO90Jlh2t.png)
-   Click OK.
    
-   Outlook will open with a window containing lines of code. On this window, right-click then "Save as..."
    
-   Save the logs in an easily accessible place and then send us the file on our chat.
    

Feel free to contact us before downloading the logs, we will surely have a solution.