The Signitic add-in is a complement. Its startup is therefore managed by your Outlook application. If it does not appear after a few seconds on your application, it may be that your application has not started correctly. To verify this, you can test it on the Web version of Outlook. If the add-in appears from the Web version, then it confirms that your application is experiencing a problem.

Here is a maneuver to solve this problem:

1️⃣ Windows

Open the Run application on the computer,

Write "tskill outlook" or "tskill olk" if the user is on the New Outlook

This should close the Outlook application; if not, try the "Tskill olk" option.

Once this is done, open Outlook again and wait a few moments. Open a new email, the add-in should appear.

2️⃣ Mac

To access the task manager on your MAC, here is the shortcut: Cmd⌘ + Option + R. Once the task manager is open, force quit Outlook.

Once this is done, open Outlook again, wait a few moments, and retest.

If the add-in still does not appear, contact support through our chat.