What should be done in case of missing licenses?

When connecting to Signitic, an alert message may be displayed.
This means that the number of active users exceeds the number of licenses included in your subscription.

This overage may result in:

• a lack of signature updates

• an Error 31 for Outlook add-in users

How to add licenses?

Only the primary administrator of the account can perform this action.

Here are the steps to follow:

1. Go to the Subscription tab from the settings of your Signitic space

2. Click on Edit my subscription

   

3. Click again on Edit subscription

4. Update the desired number of licenses according to your requirements

5. Reload your users and signatures to activate the new licenses

Please do not hesitate to contact support if needed!