---
title: "Retrieve the add-in logs (Alt+B)"
description: "Retrieve the add-in logs to obtain the version and signature information"
url: https://support.signitic.com/en/articles/9561097-retrieve-the-add-in-logs-altb
collection: "Manage the Outlook Add-in"
updated: 2026-10-19
language: en
alternates: [fr, it, de, pt]
---

# Retrieve the add-in logs (Alt+B)

Retrieve the add-in logs to obtain the version and signature information

## Objective

This article explains how to retrieve the logs of the Signitic add-in. This technical information may be requested by Signitic support in order to analyze specific behavior or to facilitate a diagnosis.

## Information available in the logs

The logs display several useful pieces of information, including:

-   The version of the installed Signitic add-in
    
-   Information related to the applied signature
    

This data enables support to verify the configuration of the add-in and to identify more quickly the source of any potential issue.

## Steps to retrieve the logs

1.  Open your mailbox and display the Signitic add-in.
    
2.  Click on the add-in to ensure that it is active.
    
3.  On your keyboard, press the key combination Alt + B.
    

The action is immediate and does not require any additional confirmation.

Once the key combination has been executed, expand the Signitic add-in to access the displayed logs.

![](https://staticfiles.gleap.io/gattachments/JK4iRiNI92YxLddyUq7vxshgwdv1NZbRi85JZlUuWidN7P9twXzFFvGRtYPVUU1LZTDJunWdIvb.png)

## Send the logs to support

Once the logs are displayed in the add-in, select all the information, then copy and paste it. You then simply need to send these items to Signitic support in your assistance request.