From Signitic, it is now possible to add a support email that can be used by your users if needed. https://app.signitic.com/settings/workspace
This option is only available for users using the hub and not the add-in or the agent.
To do this, go to the settings of your admin account: Settings
You can add it here.
Your user will be able to access it from their form on their browser. https://hub.signitic.com/
The user will therefore be able to contact you directly if needed.