---
title: "Known issue HubSpot extension"
description: "If your signature does not appear on hubspot, here are the actions to take."
url: https://support.signitic.com/en/articles/9561103-known-issue-hubspot-extension
collection: "Connectors"
updated: 2026-10-23
language: en
alternates: [fr, de, it, pt]
---

# Known issue HubSpot extension

If your signature does not appear on hubspot, here are the actions to take.

When logging in, if your extension remains in a “pending” status and the signature does not appear, please follow these steps:

> **Error:** It is important to have a basic signature that will be replaced by the one from the extension.

-   If you are using Outlook, log out from the extension to confirm your email from Outlook WEB.
    
-   Create an HTML signature in Hubspot. The extension replaces an existing signature; it does not create one. To work around this, you must therefore create an HTML signature in Hubspot and restart the extension. To access this menu, go to this link: [https://app-eu1.hubspot.com/settings/143403165/user-preferences/email](https://app-eu1.hubspot.com/settings/143403165/user-preferences/email) then click on Manage email signatures.
    
    ![](https://staticfiles.gleap.io/gattachments/haeO9alXMncYS2GTaN2GqgZCos3jRhQLv3SWZGGtOBwBiVXLg99auLokgRBikiPgHUGETJXDQGX.png)
-   Check whether you have multiple environments in Hubspot. If you have several, you must rename them with the terms `sandbox` or `developer`. Once this is done, restart the connection of your extension.